GET THE HAIR COLOUR YOU WANT WITH EXPERT SERVICES FROM STYLE COUNSEL

All new client appointments require a non refundable deposit of 50% of the booking value. This will only be refunded if 24-hours cancellation notice is given. The great thing about paying a deposit is that you have less to pay on your appointment day! Please note that you will be charged as stated above in our cancellations policy if you fail to give 24-hours notice to cancel.

FAIRNESS POLICY

In return we agree that if we need to change your appointment with less than 24-hours notice and your booking has stood for more than 48-hours we will endeavour to offer you another appointment on the same day. If we ae unable to offer you an appointment on the same day we will gift you half of your appointment value with free products when you return for your booking.

*Please note that due to sickness we cannot guarantee we can offer you the same stylist at the same time but we will endeavour to offer you an alternative appointment on the same day.

LATENESS

If you are late to your appointment the time will be taken off your appointment and we cannot gurantee you the full service that you had booked. We can guarantee that your stylist will do everything they can to make you look and feel amazing in the time they have.

If we are late starting your appointment, your services will not be affected.

In our service industry, appointment times can be unpredictable so we base them on averages. We cannot guarantee you will be in and out at your exact booking time so please make appoitnments when you are not in a rush to get out at a specific time. We want you to have the best salon experience and rushing will not only compromise your experience but adds to the stress and pressures on your stylist.

When booking a new colour service, you will be required to attend a consultation/skin test at least 48 hours prior to your appointment.